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FAQs

Q. Can I use my own domain name?

Yes, you can use your own domain name that you have already registered. Or we can also help you register a new one. Your website account must be activated before you can set up a domain name for it.

Q. I really want to order, how do I pay?

Ordering is easy, simply go to the order page, fill in the form and enter your payment information. Unfortunately we only accept debit and credit cards, cheques are not accepted.

Q .I want a shop what banks do you link with?

We currently link with: WorldPay, Protx, Paypal & SECPay.

Q. Can I use my company logo?

Yes, Click on Website templates, and then click on edit logo, you can insert your logo, which will replace the templates logo.

Q. What is a Content Management System?

A content management system (normally called a CMS) is a server-based software package that allows users to update, manage and maintain their websites without the need for any specific technical knowledge.

Q. How do I edit my site?

Log in to your account and click on Page Editing then click on the edit icon on the page you want to edit, and make the changes you want.

Q. What is a WYSIWYG?

A WYSIWYG tool allows you to edit your website content without any knowledge of HTML programming, changing a page is as easy as using Microsoft Word.

Q. What email newsletter facility is included?

A newsletter module is included. This can provide a fully automated newsletter that can be sent to all of your subscribers.

Q. How do I change my website template?

Click on Website templates, and then choose the one you like.

Q. Can I change the website template menu?

You can change your menu navigation by clicking on the Website Template -> Edit Navigation Style, from here you change font colour and sizing, background colours, the positioning of your menu navigation etc.

Q. How can I insert an image into my website using the WYSIWYG?

Firstly you must add the image in the image manager, then you can insert the image in the page you want.

Q. I cannot upload any more images?

Each package has a certain amount of file space, once you have reached your limit you will need to upgrade.

Q. Why was I logged out when I tried to save my work?

Our software has a timeout limit which is a security feature. If you are not active for more than 20 minutes your session will be timed out and you will be logged off. If this happens just login again and continue where you left off. You can see how long you have left by looking at the timer at the top of the page.

Frequently Asked Questions

Q. What are the system requirements to use the system?

Officially supported browsers: Internet Explorer 5.0 or above (IE 5.5 or 6.0 is recommended), Netscape, Mozilla and Firefox. You must have JavaScript and Cookies enabled.

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